We wanted to try to outline a few important points with how Swayne & Partners are functioning during this COVID-19 outbreak. We have been advised to reduce face-to-face contact and provide only urgent and emergency care, along with fulfilment of urgent prescriptions.
We are currently down to skeleton staff at all of our branches so please bear with us if there is a delay in answering the phones or we ask you to be put on hold when you get through.
As outlined by our governing bodies the Royal Veterinary College and the British Veterinary Association we are only seeing emergency patients. This means any patient, who if not seen, there would be a deterioration in their quality of life. If you think your pet needs to be seen by one of our vets please phone and talk to us. We can then discuss with you how best to manage your pets’ illness and if they need to come to the practice.
If you are asked to bring your pet to one of our practices
please follow the procedure outlined below. This is to deliver the best possible
healthcare service whilst protecting both our teams members and the general
- We are asking if you are self-isolating due to a COVID-19 infection to not attend the practice site and request a friend/ family member brings your pet in.
- On arrival at the practice please phone from the car to inform us you have arrived.
- One of our vets or nurses will come out to the car to collect your pet, please place cat baskets outside the car and ensure dogs are on leads.
- The vets / nurses will wear gloves to collect your pet.
- We will assess the patient as needed and the vet will phone you to discuss the history of the illness , the findings on the clinical examination and any treatment needed.
- Please continue to respect social distancing in the car park
- We are requesting after your appointment to phone reception to make payment by card over the phone
- At this point in time we are unable to book home visits.
We normally provide a Saturday morning clinic at our local branches in Newmarket, Long Melford and Haverhill. However for the next few months we apologise that the branches will be closed on Saturday mornings and any emergencies will need to be seen at our Bury St Edmunds clinic. We do apologise for any inconvenience this may cause.
Please follow our social media pages (Facebook, Twitter and Instagram) to keep you up to date with the latest plans that we are putting in place.
We want to thank all our clients for their continued support and kind words of support for the whole team at Swayne & Partners.
Also we are very proud of the entire team here at Swayne & Partners who are continuing to protect the welfare of the pet population.